Region 9 AAA Information and Assistance Team

NEMCSA, the Region 9 Area Agency on Aging for northeastern Michigan, offers care management and Information and Assistance services that help older adults and caregivers coordinate the support a loved one needs to remain safely at home. For families overwhelmed by complex needs, care management provides a professional to assess, plan, and arrange services on their behalf.

Through care management, a professional — often a social worker or nurse — evaluates a person’s situation, develops a care plan, and arranges and monitors the in-home and community services that support them, adjusting the plan as needs change. NEMCSA’s Information and Assistance team is the free entry point to this and the agency’s broader network, including in-home services, respite, nutrition, the Caregiver Resource Center, and the MI Choice Medicaid Waiver. Because the region is largely rural with services spread across many counties, having a professional coordinate care is especially valuable. NEMCSA works through local Councils on Aging in counties including Alpena, Iosco, Otsego, and Roscommon.

This resource matters because coordinating a loved one’s care is a demanding job in itself, and professional care management lifts that burden while often improving outcomes — ensuring the right services are in place and adapting as circumstances evolve. A single contact can begin the process. For northeastern Michigan families seeking help managing a loved one’s care, NEMCSA’s I&A team is the natural first contact, reachable through nemcsa.org.