AAA 3A Information and Assistance Team

The Area Agency on Aging Region 3A, serving Kalamazoo County, runs an Information and Assistance (I&A) Team that helps families arrange the in-home care a loved one needs to remain safely at home. When the goal is to age in place rather than enter a facility, the I&A Team is the free, central starting point.

I&A specialists assess each caller’s needs and connect them to in-home supports: home-delivered meals, home repair, respite, transportation, medical equipment, and community case management led by licensed social workers and registered nurses. The agency administers voucher programs for dental, respite, and food assistance, the MI Options program, and its flagship Choices for Independence initiative, which provides free assessment and arranges personal care, adult day care, emergency response systems, and medication management for residents 60 and older. A single call can begin a coordinated plan of in-home care.

This resource matters because assembling in-home care alone is daunting, and a professionally staffed I&A team turns that confusion into a clear, guided path — often revealing fully or partially covered options families didn’t know existed. For Kalamazoo County caregivers seeking in-home care for a loved one, the I&A Team is the natural first call. Reach the agency at 269-373-5173 or visit 311 E. Alcott St. in Kalamazoo; the Choices for Independence program begins with a Service Request Form.