Region IV AAA Information and Assistance Team

Region IV Area Agency on Aging, serving southwest Michigan from St. Joseph, offers care management and Information and Assistance services that help families coordinate the support a loved one needs to remain safely at home. Care management gives families a professional to assess needs, build a plan, and arrange and monitor services on their behalf.

Through care management, a professional evaluates the person’s situation and coordinates the right mix of supports — the MI Choice Medicaid Waiver, Integrated Care at Home, personal care, respite through the GUIDE Model and Senior Companion programs, and more — adjusting the plan as circumstances change. Region IV’s free Information and Assistance team is the entry point, also connecting families to the agency’s rich caregiver resources, including support groups, Memory Cafés, and the Trualta training platform. For those who don’t qualify for subsidized programs, fee-based Custom Care offers private coordination. Professional care management turns a daunting, fragmented effort into a coordinated plan.

This resource matters because managing a loved one’s care is a substantial, ongoing job, and professional coordination lifts that burden while ensuring appropriate services are in place. For southwest Michigan families seeking help managing care, Region IV is the natural starting point. Reach the info line at (800) 654-2810 (Spanish: 616-816-2580), email info@areaagencyonaging.org, or visit 2900 Lakeview Avenue in St. Joseph.